This audiobook is narrated by a digital voice.
In this fully updated and revised tenth edition, you'll learn practical advice on dealing with difficult people, handling criticism, and expressing your feelings. You'll also discover how to use humor in conflict resolution, ways to clarify others' intentions, and how to distinguish between encouraging and discouraging communication habits.
This edition also includes a new introduction by coauthor robert alberti, in addition to research and information on the subjects of anger and interpersonal communication.
Assertiveness is an alternative to personal powerlessness or manipulation. The program in this book will help you develop effective ways to express yourself, maintain your self-respect, and show respect for others.
In this book, you will discover:
Assertiveness is a concept that seems all so simple at first, but its proper execution requires much more effort than you may think. The truth is, being assertive is all about getting your message across without being passive, or excessively aggressive.
If you fall within either of these two classifications, it is likely that you will find that the effects turn out to be rather counterproductive.
