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Title details for Working with Heart by Bill L. - Available

Working with Heart

by Bill L.
Digital Voice Bill E
Audiobook
Listen to a sample Listen to a sample

This audiobook is narrated by a digital voice.


In Working with Heart: Emotional Intelligence for Managers and Team Leaders, you'll gain a transformative roadmap to leading with empathy, clarity, and impact. Through real-world scenarios and step-by-step guidance, this audiobook helps you:

  • Master the Five Core EQ Competencies: Build self-awareness, self-regulation, motivation, empathy, and social skills to navigate any leadership challenge.
  • Harness Self-Awareness: Identify your emotional triggers and hidden biases, then use micro-practices—morning intentions and midday pulses—to stay grounded.
  • Regulate Under Pressure: Apply "pause-breathe-reframe" techniques, micro-movements, and thought-reframing to respond thoughtfully instead of reacting impulsively.
  • Inspire Through Purpose: Connect daily tasks to meaningful outcomes, grant autonomy with clear guardrails, and celebrate small wins to fuel intrinsic motivation.
  • Lead with Empathy: Read the room, practice active listening, and balance compassion with accountability to build trust and psychological safety.
  • Deliver Feedback That Builds: Use the Situation-Behavior-Impact framework, empathetic inquiry, and collaborative planning to turn critiques into growth opportunities.
  • Navigate Conflict Skillfully: Diagnose emotional roots, validate perspectives, and co-create solutions that strengthen relationships.
  • Shape a Positive Culture: Design rituals, foster inclusivity, and embed EQ into team norms—whether in person or across digital channels.

    • Whether you're new to management or a seasoned team lead, Working with Heart equips you with the emotional intelligence tools to elevate performance, deepen engagement, and leave a lasting legacy of trust and resilience. Press play and start leading from the heart today.

    Formats

    • OverDrive Listen audiobook

    subjects

    Languages

    • English